Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@tapori.shop. Please note that returns will need to be sent to the following address: support@tapori.shop

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@tapori.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at saumya.tenguria@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@tapori.shop. Please note that returns will need to be sent to the following address: support@tapori.shop.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@tapori.shop.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return & Refund Policy

We want you to love what you wear. Since all our products are made-to-order (print-on-demand), please read our return and refund policy carefully before placing an order.

🔁 Returns & Exchanges

As our products are custom printed on demand, we do not accept returns or exchanges for reasons such as:

Change of mind
Incorrect size selection by the customer
Preference for a different design or colour

Please refer to the size chart carefully before placing your order.

❌ When Are Returns Accepted?

We accept returns or replacements only in the following cases:

You received the wrong product
The product is misprinted
The product arrived damaged or defective
The order was lost in transit

🛠️ Reporting an Issue

To be eligible for a replacement or refund:

Issues must be reported within 7 days of delivery
You must provide:
- Clear photos of the product
- Photos of the original packaging
- Unboxing video is strongly recommended

Requests raised after 7 days or without sufficient proof may not be eligible for replacement or refund.

🚚 Undelivered / RTO (Return to Origin) Orders

If an order is returned due to reasons such as:

Incorrect or incomplete address
Customer unavailable or unreachable
COD amount not ready
Customer refused delivery

👉 No refunds will be issued in such cases.
Returned items may be reused for future orders at our discretion.

🔄 Size Issues

Apparel products may have a measurement tolerance of ±0.5 inches, which is standard and not eligible for returns
If the wrong size is ordered by the customer, a new order must be placed at the customer’s expense

🎨 Color Disclaimer

We use high-quality digital printing. However:

Slight color variations may occur due to screen settings and printing methods
Such minor variations are not considered defects

📦 Damaged Packaging at Delivery

If the package appears damaged:

Please mention it in the courier’s delivery remarks
Take photos/videos before opening the package

This helps us process claims faster.

💸 Refunds

Approved refunds (for lost-in-transit orders or verified defects) will be processed to the original payment method
Refunds are initiated only after confirmation from the courier or production partner